November 29, 2005














  • Steven Spielberg




    November 28, 2005


    So, What’s the Spielberg Magic Worth?




    LOS ANGELES, Nov. 27 – As NBC Universal closes in on a likely deal to acquire the live-action film business of its longtime partner DreamWorks SKG, one of the transaction’s more intriguing questions remains: What will the media conglomerate really get if it picks up one of DreamWorks’s most significant assets, the services of the co-founder Steven Spielberg?


    Executives with both companies are reluctant to describe the precise extent of Mr. Spielberg’s role in a NBC Universal-owned DreamWorks, though insiders for months have privately called the filmmaker’s involvement an essential reason for any buyer’s interest in the 11-year-old studio.


    That is especially true for NBC Universal, where the presence of the director-mogul, who has been making movies there since 1974, has become something of a signature – and where he owns an unusual stake in revenue from the company’s theme park operation.


    “He is, in himself, a brand name,” Ron Meyer, president of Universal Studios, said recently of Mr. Spielberg’s reach in the movie, television and, now, video game businesses.


    While avoiding public comment, Mr. Spielberg, for his part, has signaled a certain comfort with the notion of sticking close to the studio that has become his home base, if not quite an exclusive one. Even as DreamWorks flirted with other potential buyers in an effort to get a better price, the three-time Oscar winner was quietly renegotiating the lease on his famous, Santa Fe-style offices on the Universal lot, according to a Hollywood executive who has talked to him. (The executive and others spoke on condition of anonymity to minimize disruption of the talks. Mr. Spielberg declined to be interviewed for this article.)


    Kathleen Kennedy, a longtime friend and producer at Universal Pictures who helped start Amblin Entertainment (a company Mr. Spielberg has used to continue to produce movies throughout the DreamWorks era), said she was working closely again with him. And the two are looking to a future that assumes continuing ties with the ministudio, which Mr. Spielberg founded with David Geffen and Jeffrey Katzenberg in 1994.


    “Steven is extremely committed to DreamWorks,” Ms. Kennedy said. “He doesn’t want it to go away.”


    Ms. Kennedy suggested that a revised DreamWorks, even if owned by NBC Universal (which currently handles some movie and home-video distribution functions for the much smaller company), might reflect Mr. Spielberg’s personal taste. “I’m a big believer that the creative process should be in service to a point of view,” she said. “He knows my opinion on this because I have told him. But until the structure is defined, we don’t know.”


    In any deal, NBC Universal and one of its corporate parents, the General Electric Company, will almost certainly have to grant Mr. Spielberg wide latitude. Never professionally monogamous, he will most likely remain free to play the field – something he’s done for decades, and sometimes at much greater profit to himself than to the company he was working for.


    Of the 23 films Mr. Spielberg has directed in his career, 9 of them were for Universal Pictures, according to the studio. Only two, “The Lost World: Jurassic Park” and the coming “Munich,” were directed since DreamWorks was founded. By contrast, as a producer or executive producer, he has been involved with 39 films, 20 of those for Universal.


    This year, Mr. Spielberg had a hand in four theatrical releases, which involved a tangle of Hollywood companies. He directed “War of the Worlds” for Paramount Pictures and DreamWorks; produced “Memoirs of a Geisha” for Columbia Pictures with some DreamWorks involvement; and produced and directed “Munich” for Universal Pictures with DreamWorks. Meanwhile, he was also executive producer of “The Legend of Zorro” for Columbia, but this time through Amblin without DreamWorks.


    In television, Mr. Spielberg was an executive producer (uncredited) for NBC’s hit series “E.R.,” again without DreamWorks, and for the television mini-series “Into the West,” one of three mini-series with him as executive producer since 2001, this time with DreamWorks. In addition, Mr. Spielberg was hired last month by Electronic Arts to help develop three video games, working now apart from DreamWorks.


    If NBC Universal indeed buys DreamWorks, it will clearly have to accommodate Mr. Spielberg’s prior commitments and his tendency to roam. And when he does work for the home team, the filmmaker won’t come cheap, if he insists on pricing levels he has established in recent years.


    Consider the case with “Minority Report,” the science-fiction movie directed by Mr. Spielberg that starred Tom Cruise as a futuristic cop. In the mid-1990′s, 20th Century Fox owned the rights to the movie, having bought them from Carolco Pictures, which was in bankruptcy proceedings at the time. Mr. Cruise was to star in the film and he approached Fox with the idea that Mr. Spielberg should direct, according to two executives involved in the movie.


    Released in 2002, “Minority Report” was a hit, bringing in $358 million at the worldwide box office and selling 6.3 million copies on home video. But the biggest winners were Mr. Spielberg and Mr. Cruise, who, as participants in the picture’s income, earned at least $70 million combined, the two executives said. By contrast DreamWorks and Fox, a division of the News Corporation, earned less than $20 million each. Both Fox and Mr. Spielberg declined to comment on the terms of the deal.


    One reason Mr. Spielberg is paid so well is because his involvement brings creative input and marquee value that is perceived as enhancing prospects. In the early 1990′s, for instance, Walter F. Parkes and Laurie MacDonald developed “Men in Black” while they were producers at Sony Pictures Entertainment. After they joined DreamWorks in 1994, Mr. Spielberg was asked to be executive producer, and joined the pair in reaping a small fortune when the picture went on to make $587 million in 1997 at the worldwide box office.


    That gave Mr. Spielberg rights to participate in the sequel, and yielded the participants (the director, actors and producers) an even greater share of its income, according to Mr. Parkes. The deal helped compound the trend of Mr. Spielberg’s being tied to companies all over Hollywood, with a finger in dozens of prospective films.


    “Once he’s involved with a project, he doesn’t like to get rid of it,” said Sidney J. Sheinberg, a producer and former president of MCA Inc., which owned Universal Pictures when it first established ties with Mr. Spielberg.


    Such stickiness can pull the filmmaker deeply into projects that do not ultimately yield a full-blown Steven Spielberg movie. That happened recently with “Geisha.” In that case, Mr. Spielberg was first scheduled to direct the movie in 1997, but complications ensued. At one point, the author Arthur Golden was sued over rights to material in the underlying book.


    Then, other projects consumed Mr. Spielberg’s attention. And at one point, said an executive involved in the film’s early development who insisted on anonymity fearing retribution from DreamWorks, Mr. Geffen warned that “Geisha” was too costly for DreamWorks to make. Mr. Geffen did not return two calls seeking comment.


    Instead Rob Marshall, the director of “Chicago,” was hired and Mr. Spielberg remained a producer. “I know he’s the 100-pound gorilla, or, what do you say? The million-pound gorilla,” Mr. Marshall said. “But here is where Steven is helpful. A lot of producers I work with work from fear. Steven is an artist as well as producer, and he thinks about whether you’ve served the story.”


    In one area, at least, NBC Universal has a clear call on Mr. Spielberg’s services – as a consultant to Universal’s theme parks. In 1995, Mr. Spielberg struck a rich deal with MCA, which then owned Universal Studios, to help create theme park rides based on his movies. In Orlando, Fla., there are several, including rides based on “E.T. the Extra-Terrestrial,” “Men in Black,” and “Jaws.”


    The terms were generous even by Hollywood standards. MCA agreed to give Mr. Spielberg 2 percent of the revenue earned on ticket sales at the theme parks in Orlando and Japan, said two people apprised of the terms. (The deal is tied to licensing agreements.)


    Neither Mr. Meyer nor Mr. Spielberg would comment on how much the director makes from the arrangement, though the amount is clearly sizable: according to a theme park spokeswoman, revenue from the Orlando resort (which includes food, merchandise, parking and other items excluded from Mr. Spielberg’s take) totaled $865 million in fiscal 2004.


    Last year, Universal and its venture partner in Orlando, the Blackstone Group, unsuccessfully sought to sell the theme parks. But they hit a snag when, among other things, they could not come up with an amount large enough to buy Mr. Spielberg out of his contract, according to two people who were told of those talks. (Mr. Meyer declined to comment; executives for the Blackstone Group did not return a call seeking comment.)


    Whether or not NBC Universal ultimately buys the DreamWorks movie unit, it seems likely to have Mr. Spielberg around, not only as tenant, but as a business partner in the theme parks.


    “My advice to him is never sell it at any price,” Mr. Sheinberg, who made the parks deal with Mr. Spielberg in 1995, said of the arrangement. “It’s a steady stream of income for him.”







     


    Monday, November 28, 2005









    Common Ground













    The IVR Cheat Sheet is a free service from Paul English of Kayak.com.

    Here are the secret numbers and tips to bypass IVRs to get to a human. Do you know a new cheat? Tell me.
















        Resources Home

    Basic Facts About Conflict


    How to live together in a world of differences is one of the most critical challenges facing us today. So much depends on our ability to handle our conflicts peacefully – our happiness at home, our performance at work, the livability of our communities, even our very survival. How we deal with conflict affects every other major issue we’re dealing with, either directly with specific consequences, or indirectly, through our inability to reach consensus and work together productively.


    • With regard to hunger and poverty, 16 out of 20 of the most destitute countries in the world have recently suffered civil wars.


    • With regard to education and literacy – not only are they the lowest in conflict zones, but global military spending is 170 times greater than what we spend on basic education.


    • With regard to the environment, some of our worst disasters are the result of violent conflict:



      • 17 million gallons of Agent Orange was used in Vietnam


      • 40 tons of depleted uranium were left behind in Kuwait and Iraq after the Gulf War


      • 90 countries are still heavily affected by landmines that endanger human lives and render large areas of land unusable



    In our increasingly high-tech, globalized world the nature of violent conflict has changed drastically. In today’s armed conflicts, less than 10% of the casualties are soldiers – more than 90% are civilians and half of those are children. This ratio is virtually the opposite of 100 years ago. In absolute terms, the 20th century was the most violent century in history, with more casualties than all the preceding centuries combined.

    When you look out at the current strife-ridden state of the world, an understandable response is to feel frustrated, if not hopeless. Although violent behaviour much too prevalent, our fundamental view is that the world is evolving in positive directions. One hopeful sign is that the whole field of conflict resolution has grown rapidly over the past 20 to 30 years. We’ve made tremendous progress in our understanding of how to deal with conflict constructively, and that momentum is growing.


    • There are over 100 degree programs in conflict resolution at universities and colleges across the U.S.


    • It is increasingly common for peer mediation courses to be taught in elementary and high schools in America.


    • Mediation is becoming more and more an accepted option to litigation.


    • There is a greater awareness of the cost of conflict in the workplace, and many trainings and programs are now being offered to businesses that weren’t available very long ago.


    • Awareness of domestic violence has increased, as well as the creation of programs to support those at risk.



    More and more people are becoming determined to be part of the solution. Just as it seems that our world is becoming increasingly polarized, there is a groundswell of enthusiasm and commitment for working toward peace around the world. Many signs are pointing to a major shift in consciousness with regard to dealing with conflict more constructively and learning to live with one another more harmoniously.


    Sources of Statistics


    Please click here if you would like to make a donation to support our projects.



    Search for Common Ground (Washington DC)
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    finance phone steps to find a human
    American Express 800-528-4800 0
    ATT Universal 800-950-5114 ###
    Bank of America 800-900-9000 1 loan; 2 account; 3 investing; 4 info; or 00 to human
    Bank One 877-226-5663 0,0
    Capital One Visa 800-867-0904 ignore prompts and invalid entry warnings; press #0 four times
    Charles Schwab 800-435-9050 3 then 0
    Chase 800-CHASE24 5 pause 1 4
    CitiBank 800-374-9700 1 online support; 2 billpay; 3 non-online; 4 credit card; or 0 to human
    Discover 800-347-2683 ****
    E-Trade 800-387-2331 ####
    Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
    MasterCard 800-MC-ASSIST 000 on each menu
    MBNA 800-421-2110 00# when menu starts
    Paypal 650 864-8000 cf http://paypalsucks.com/PayPalPhoneNumbers.shtml
    Sovereign Bank 800-SOV-BANK 1 english; 1 personal; 3 then social#; passcode, #; then 0 (1-3x)
    Sun Trust Banks 404-588-7815 Yes
    US Bank 800-US BANKS 0000
    Visa 800-847-2911 000 (ignore prompts saying that it’s an invalid entry)
    Wachovia 800-922-4684 accounts personal banking
    Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0.
    Wells Fargo 800-869-3557 0,0,0
    Western Union 800-325-6000 * then ##
    government phone steps to find a human
    INS 800-375-5283 After selecting English, (with a 2 second delay between) 2 6 2 4
    Social Security 800-772-1213 00 will confuse computer and send you to an agent
    Veterans Affairs 800-827-1000 1,0
    insurance phone steps to find a human
    Aetna 800-537-9384 “2, then say “”operator”" (check this)”
    Aetna 800-680-3566 * then 0 anytime
    AFLAC 800-99-AFLAC ***
    Ameritas 800-745-1112 0,0,0
    CIGNA 800-516-2898 REGARDING A BILL
    Cigna 800-849-9000 ##
    GEICO 800-841-3000 Wait for prompt then 6, 1, 5
    Humana 800-4-HUMANA After entering insurance number and details, 0.
    Medicare 800-633-4227 “After the opening prompt say “”agent”".”
    Principal Life 800-247-4695 1 for english, 2, then 0 several times until it redirects you to an operator.
    pharmacy phone steps to find a human
    CVS local listing dial local store, after promt. press 6 will connect to store manager
    Eckerd 800-eckerds 0 for pharmacy, 8* for manager
    Rite Aid Local Store Press 3 to speak to the pharmacy
    Walgreens local store 0 for a pharmacy employee
    products phone steps to find a human
    Bose 800-444-2673 Direct to human!
    Sonos 800-680-2345 1 sales; 2 support
    Sony 800-222-7669 “When prompted by the automated voice system to answer ANY questions, just say “”Agent”"”
    retail phone steps to find a human
    Advance Auto 800-314-4243 0 when the automated message begins
    Amazon.com 800-201-7575 see http://clicheideas.com/amazon.htm
    Best Buy 800-365-0292 00*
    Best Buy local store wait for extension prompt (sometimes must 4), then ext. 2021
    Circuit City local store 0 for customer service or 218 for store manager
    eBay 800-322-9266 0,0
    Home Depot 800 677-0232 “When asked for account number, keep hitting “”#”". After 5 or 6 times, a human appears!”
    Home Shopping Net 800-284-3100 0
    Ikea 800 434-IKEA “0000000 (hit “”0″” many times fast, if you do it once, or too slow, it will merely repeat the menu)”
    K-Mart local store 0
    Kohl’s 800 5645740 After providing account info, press 0 three times
    Lowes local store 0 for customer service or #450 for commercial sales
    Old Navy 800-OLD-NAVY 0
    Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu
    QVC 800-367-9444 0
    Safeway local store As soon as voice prompt starts type 1200 to get human
    Sears 800-4-MY-HOME Silence don’t push numbers just sit there and you will be placed at front of queue.
    Target local store 0 during greeting.
    “Toys “”R”" Us” local store 0
    Wal-Mart 800-925-6278 1 for directory
    shipping phone steps to find a human
    DHL 800-225-5345 press 1, press 5, press 0, enter your phone number.
    FedEx 888-GO-FEDEX “At message say “”Representative”"”
    UPS 800-pick-ups 0,0
    USPS 800-275-8777 7-3-2-0-0 or send them some junk mail
    technology phone steps to find a human
    AOL 800-827-6364 0
    Apple 800-275-2273 “000; if virtual rep answers, say “”operator”"”
    Compaq 800-652-6672 No easy escape
    Dell 888-560-8324 2 order; 3 support; 4 purchase help; or 00 to human
    Dell Service 800-624-9897 option 1, xt 7266966, option 1, option 4, option 4
    Earthlink 888-earthlink 1 find a dialin number; 2 billing; 3 sales; 4 support
    Epson 800-922-8911 yes
    Gateway 800-846-2301 00#
    HP 800-474-6836 “Say “”agent”".”
    HP 888-560-8324 00
    IBM 800-IBM-4YOU You go into a hold queue immediately
    Microsoft 800-936-5700 Always 0. This is true for just about any MS number.
    QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human
    Symantec 800-441-7234 00
    telco phone steps to find a human
    AT&T 800-222-0300 #### then 1 if for current phone, else 2 to enter other, else 3
    AT&T Wireless 800-888-7600 No easy escape
    BellSouth 877-678-2355 *0
    Cellular One 888-910-9191 “4, say “”agent”", then #”
    Cingular 800-331-0500 For faster service, the option that you are looking to close your account, You get the same ppl but an immediate answer
    Nextel 800-639-6111 0 five times
    SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
    Sprint PCS 888-788-5001 “If live person does not answer, 00, then say “”agent”"”
    T-Mobile 800-TMOBILE “Say “”representative”" at any time.”
    Verizon DSL 800 567 6789 “Say “”I don’t know it”" then “”technician”"”
    Verizon Wireless 800-922-0204 #00 or enter phone # then 0 then 4
    travel phone steps to find a human
    American Airlines 800-433-7300 “00, then say “”agent”"”
    Amtrak 800-872-7245 “0 or say “”agent”"”
    Delta 800-221-1212 “say “”agent”" four times – every time it asks for a response from you”
    jetBlue 800 JET-BLUE 1 flight status; 2 reservations; 3 vacation packages
    Kayak.com 203 899-3120 0
    Northwest 800-225-2525 Star, 0,0 after initial greeting
    Southwest 800-435-9792 Calls answered by operator; during busy times you might have to hold
    United 800-864-8331 Do nothing, wait for human.
    US Airways 800-428-4322 4, wait, 1
    Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
    tv/satellite phone steps to find a human
    Comcast 800-266-2278 Customer service, but an IVR wants your number first.
    Direct TV 800-347-3288 0 repeatedly
    Dish Network 800-333-3474 0 during menu
    Sirius 888 539-7474 0
    TiVo 877-367-8486 “Say “”Live Agent”"”
    Xm Radio 800-998-7900 Direct to human!

    108 companies as of Sat 26-Nov-2005 11:58 AM. Copyright 2005 by Paul English of Kayak.com.

    See more information. Know a new cheat? Tell me.



     



     







    Blogging In Contretemps



    November 15, 2005


    Can Bad Blogs Be Good?


    Not to long ago now we saw a giant melee erupt in the blogosphere over a Forbes piece (I won’t link to the piece and give it any more juice), which suggested in one sidebar that when a company deems it has been treated unfairly by a blog(s), they simply go on the attack against the blogger(s).


    So what actually makes a blogger post negative commentary about a company? Let’s take a look at a recent experience I had and see if it is justified.


    ——-


    This past Sunday I was catching a flight on an airline that will remain nameless. Always the good traveler, I arrived plenty early to check my bags and catch my flight. When I got into the airport I found a line that would put amusement parks to shame. At the end of the line was one surly customer service agent, and at the beginning, another.


    Due to the way they managed the line, (people further down the line actually had to inform others at the beginning when a machine opened), it not only moved very slow, but it caused several travelers to miss the 45 minuted bag checking cutoff…including myself. I was told that I would have to miss my flight. And after I suggested they simply check my luggage on a later flight and allow me to catch my current flight, I was told this was not possible due to security regulations.


    So I was put on standby at 7:45am.


    I was then bumped from two more flights and I spent 8 hours hoping to catch anything going west. All this time I found the customer service reps to be curt and impolite and were always willing to point out I could simply secure my seat with a payment of $100. I was determined not to reward the airline for their own bad service. When I asked about the standby list and how that was compiled, I learned it was by order of importance…are you a member of our miles program? Is your ticket full fare? Although I was put on the list near the top, I had dropped to #6.


    What really put me over the edge was arriving in San Francisco, waiting 25 minutes for my luggage, which never showed, and finding it already waiting. Yes, it arrived hours before me on another flight.


    Wait a minute…you told me I couldn’t check my baggage without actually being on the same flight…so you let me sit for an additional 8 hours when I actually could have flown on my original flight?


    ———


    And there you have it corporate America…all of this adds up to a bad blog post about a company. And one bad post gets linked to by another…and on and on it goes.


    A simple Feedster index search shows me that I’m not the only person to complain about the service at this airline. Now if I were the airline and I was reading the Forbes piece, I might consider going on the attack against the blogs that had bad things to say about my service. Maybe I should dig some dirt up on them…or even sue them?


    And that would be a HUGE mistake.


    We are entering a new realm of corporate transparency. You can no longer keep your customers and their complaints private. And why should you? Instead of fearing what bloggers can do to your company, you should embrace the medium and join the discussion. I’ve read tens of thousands of blog entries, by thousands of different bloggers. There is a lot of commonality you can learn from.


    Here’s what the Forbes piece should have said:


    1. Bloggers do not suffer fools lightly. If you say or do something stupid, expect to be called on it. Instead of going on the defensive or on the attack…take your lumps, start a dialogue, and engage people. Your critics in the blogosphere aren’t a focus group from the local mall. They aren’t a consumer poll you take over the phone. You are dealing with pure, naked, unedited commentary which usually stems from a person or group of people who feel wronged. And odds are…you wronged them. Make it right.


    2. While bloggers can potentially break a company, they can also make a company. I can’t tell you how many things I’ve seen on Boing Boing or Engadget that have ended up in my house. I’m sure many small and large companies out there can tell you that a positive blog post directly translates into a spike in sales. This does not translate into paying bloggers for positive postings. A shill is a shill…it does you more damage in the long run.


    3. People respect feedback. Complaints within a blog entry are usually borne from frustration. Instead of silencing it, research it. Address the issue instead of getting defensive. Get out there in the comments sections and start learning from your mistakes, and more importantly, talk to people.


    4. Attacking bloggers only makes you look like a bully and it does nothing for your image. It doesn’t silence your critics and instead creates more bad juju in the blogosphere. Instead of bloggers talking about your service, you now have hundreds or thousands of bloggers talking about your tactics.


    5. Time is not your friend. You can’t just wait and hope it will all go away. Address a concern early on. Sunday night, at about 12am (PST) Google launched Google Analytics. Within 2 hours there were over 8,000 feeds on our index about it.


    Wow!


    So imagine if you had a bad PR incident happen in regards to your company and you give it time to fester. Bloggers start building links and those bloggers are people…and people have real issues and concerns. You do not have time to do a focus group. You need to be out there in the sphere and you need to start talking.



    Okay…slight plug:
    BTW…this is where our own index becomes a very valuable tool. Creating a search and then subscribing to it as a feed with Feedster can help you stay on top of what people are saying about you or your company.


    ——


    Negative blog posts are a legitimate way for people to comment on things that are distressing and an opportunity for you or your company to right those wrongs. You can no longer keep the bad at arms length. In the past, you were insulated from the world around you. This has changed.


    It is time to change with it.




    Alan Graham
    Email: agraham AT feedster.com
    .. agrahamfeedster
    Phone: coming soon




    Posted by bparenti at November 15, 2005 09:22 AM

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